Our return policy.
Estate pieces are one-of-a-kind, so we don’t accept change-of-mind returns — but we stand fully behind the accuracy of every listing, and we’ll work with you to make things right when they aren’t.
If you receive an item that doesn’t match our listing in condition or accuracy, please contact us immediately. We’re reasonable people, and we’ll work with you to find a fair solution — whether that’s a partial refund, full refund, or another resolution that makes sense.
Communication is key, and we’re easy to work with. Our goal is happy buyers, not disputes over the small stuff.
We’ll work with you if…
- Condition doesn’t match — the item’s condition is significantly different from what we listed.
- Inaccurate description — key details in our listing turn out to be incorrect or misleading.
- Damaged in shipping — your item arrives broken or damaged in transit, even with our careful packaging.
- Lost package — your package is confirmed lost by the carrier.
- Wrong item shipped — we accidentally sent the wrong item from your order.
If something goes wrong in transit.
- Inspect your package immediately upon delivery.
- If the box shows visible damage, note it with the carrier.
- Take photos of the damaged packaging and item.
- Contact us within 7 days with photos.
- We’ll file an insurance claim and issue a refund or replacement.
- If tracking shows delivered but the package didn’t arrive, contact us within 7 days.
- We’ll work with the carrier to investigate.
- Once the loss is confirmed, we’ll issue a refund or replacement.
High-value items are insured, and we’ll always work with you to make shipping issues right.
How to start a return.
To open a return or report an issue, please contact us within 7 days of receiving your item. Have ready:
- Your order number.
- Clear photos of the item and any damage.
- A short description of the issue.
A few honest exceptions.
- Buyer’s remorse or change of mind.
- Items that match our description and photos.
- Normal vintage wear that was disclosed in the listing.
- Color variations due to monitor or screen differences.
- Size expectations — we provide measurements in every listing.
Please read each description carefully and examine all photos before purchasing — estate items can’t be replaced with another identical piece.
How approved refunds work.
Refund method
Approved refunds are issued to your original payment method within 5–7 business days after we’ve resolved the issue.
Our error or damage
If the issue is on our end — wrong item, damaged in shipping, inaccurate description — we cover return shipping.
Buyer’s remorse
Not applicable — we don’t accept change-of-mind returns on estate items.
A promise, not a runaround.
We’re not here to make returns difficult. We’re passionate about vintage pieces and we want you to love what you receive. If there’s a legitimate issue, we’ll work with you to find a fair solution. That’s a promise.
Reach out — we’ll make it right.
We respond to every message personally, usually within a few hours during business days.
Email us